CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

If you’re looking for a versatile yet powerful customer relationship management (CRM) software provider, Zendesk offers solutions for businesses of all shapes and sizes. Why you can trust TechRadar We ...

High costs and scarce resources are driving companies to try a self-service approach to CRM help desk and call center operations wherever possible. However, what's often missing is the key element ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

Community platform company Get Satisfaction has raised $6 million in funding, expanded its management team and launched plans to expand to take on the enterprise social CRM field. Get Satisfaction, ...

PeopleSoft today announced PeopleSoft HelpDesk for Human Resources, a solution to enable organisations to manage employee queries and issues rapidly and cost effectively. PeopleSoft HelpDesk for Human ...

The connection between HR and CRM applications is getting stronger, thanks to yesterday's announcement of PeopleSoft HelpDesk for Human Resources. What is the tie-in to CRM? According to Jim ...