Siebel Systems, the customer relationship management software giant, has introduced the latest update to its online hosted software, adding new tools for workplace collaboration and product marketing.

According to a recently released Beagle Research Group study, the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions. "Changing ...

SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field. SAP plans to provide details of its ...

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Microsoft Corp. today launched Microsoft Dynamics CRM Online, a new hosted customer relationship management service designed to provide users with online marketing and sales tools that can be ...

Leading CRM providers claim that for Microsoft to be successful in the growing area of hosted sales and customer support applications would require the software giant to turn its business model upside ...

SAP stepped into the ring of hosted customer relationship management software providers Thursday with products aimed at midsize and large vendors. The German software maker isn’t going after small ...

Two years after it pulled the plug on its first hosted CRM software offering, Siebel Systems is once again entering that market, this time through a deal with IBM. Siebel and IBM last week said they ...

If both hosted and packaged CRM software are destined to live side by side, Microsoft is determined to bolster its current weakness in delivering the software as a service. Hot on the heels of the ...