Siebel Systems, the customer relationship management software giant, has introduced the latest update to its online hosted software, adding new tools for workplace collaboration and product marketing.

SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field. SAP plans to provide details of its ...

Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore - except with high-tech-analytics capabilities, ...

Two years after it pulled the plug on its first hosted CRM software offering, Siebel Systems is once again entering that market, this time through a deal with IBM. Siebel and IBM last week said they ...

SAP stepped into the ring of hosted customer relationship management software providers Thursday with products aimed at midsize and large vendors. The German software maker isn’t going after small ...