Enterprise software is rapidly evolving to reflect the growing importance of both social software and channels such as Twitter and Facebook. Nowhere is this change more obvious than in customer ...

A new era of customer relationship management is emerging, with a focus on innovative design and strategic platform goals. Businesses rethinking their use of these platforms can improve profit margins ...

“We’ve seen that three-circle symbol… those three circles, and I’m saying it here, represent three different civilizations that are bound and entwined in some ways and in some ways very, very ...