“We’ve seen that three-circle symbol… those three circles, and I’m saying it here, represent three different civilizations that are bound and entwined in some ways and in some ways very, very ...

Enterprise software is rapidly evolving to reflect the growing importance of both social software and channels such as Twitter and Facebook. Nowhere is this change more obvious than in customer ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...

A new era of customer relationship management is emerging, with a focus on innovative design and strategic platform goals. Businesses rethinking their use of these platforms can improve profit margins ...

The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM. In this report, though, Gartner finds a ...

For any business, understanding and managing relationships with customers is the lifeline of growth. This is where Customer Relationship Management (CRM) software plays a critical role. CRM tools are ...

As customer relationship management (CRM) platforms have become increasingly common in the enterprise, so have the number of integrations and functionality of the software. Naturally, integration of ...