Nutshell reports that startups must choose CRMs based on growth stages, ensuring alignment with current needs and planning ...

As we contemplate what’s next in CRM from such innovations as the rapid assimilation of artificial intelligence, it’s good to consider where we’ve been and human nature. These two concerns overlap, ...

A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Companies in the telecommunications space today are under more pressure than ever to improve customer service, reduce churn, provide targeted services to customers, and achieve other data-driven ...