In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

BANGALORE, INDIA: The recessionary time has forced businesses to minimize their IT expenditure. Enterprise spending on proprietary applications too took a hit. Today in any business scenario, as ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ®, today announced it has been recognized in the 2023 CRM Industry Leader Awards as a leading provider in ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

IT leaders who can get past the idea that open-source CRM software doesn't cost enough say they like the power and flexibility of owning their own code. A good CRM package does you no good if ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

The rise of open source CRM platforms in recent years reflects a major shift in how businesses approach customer relationship management. Small and medium enterprises are looking for systems that ...

Matt Asay is a veteran technology columnist who has written for CNET, ReadWrite, and other tech media. Asay has also held a variety of executive roles with leading mobile and big data software ...

Open-source technology hasn’t yet landed a starring role in the overall CRM and enterprise resource planning (ERP) industries, says Mitchell Lieberman, president and chief executive officer of Comity ...