A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer ...

Mohali - (NewMediaWire) - September 5, 2022 - A globally-renowned technology company, Signity Solutions, today announced the first-ever Zoho CRM API activity package, an all-in-one solution that ...

Small and midsize businesses often lack the IT skills and budget to build sophisticated call center setups that link customer information stored in CRM applications with IP telephony systems. Cisco, ...

We cannot have a good relationship with our customers without a software system right? At least this is what most executives believe because software companies have been so good with their marketing.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. RightNow Technologies is trying to differentiate itself in ...

A competitor to the popular InterAction software marketed by LexisNexis, Aderant Expert Front Office CRM (Expert CRM) is designed to help firms improve their business development efforts by ...