A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

CRM stands for customer relationship management. Essentially, CRM gathers significant points of information about your customers. It is a strategy used by companies to learn more about their customers ...

The good news for Microsoft's applications channel partners is that they've had plenty of time to prepare for the arrival of the company's new customer relationship management package. The hard part ...

CentricCRM, a developer of open source CRM aimed at larger enterprises, is set to release an update of its flagship product, CentricCRM 5.0, next month, CEO David Richards told CRM Buyer. “This will ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Customer relationship management is in need of changes – fast. Wrong perceptions and bad execution could take it down a path it doesn’t need to go. Who can we blame? There are the vendors that ...

Dealers United has introduced its July deal for members, featuring deep discounts on a customer relationship management package provided by DealerSocket. Based on the negotiated terms, members of ...

SugarCRM last week released an upgrade to its open source CRM system, a software package SugarCRM’s founders say they hope will woo customers that would otherwise turn to more expensive commercial CRM ...