Quo, formerly known as OpenPhone, today announced a new integration that brings the CRM and business phone together. Pipedrive, the easy and effective CRM for small businesses, now integrates with Quo ...

Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry — and too many companies are slapping AI onto broken systems instead of ...

According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

null ...