Salesforce on Wednesday announced Einstein Search, a new search feature that aims to make sales and service teams more productive. The new, intelligent search bar is currently being piloted by some ...

Search is often a weak link in CRM systems, but users shouldn't have to write a special report just to find one piece of information. Dummy tricks can help fix the problem. Earlier this month, I wrote ...

As an SEO pro, you’ve probably struggled to prove how your efforts impact bottom-line business metrics like customers & revenue. It’s easy to install Google Analytics and see how many visitors you are ...

Earlier this month, I wrote about using a few Dummy records in tables to make CRM systems smarter. This time, we’re looking at a different situation: Dummy fields that may be needed in all of a ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for ...