Throughout the last few months of 2005 there was a pronounced ramp-up in activity around Web Services to enable integration of marketing, sales and CRM databases so that more precise selling ...

When we discuss Customer Relationship Management (CRM) it's often in the context of technology. But technology is only one element, and not the hardest one to grasp. CRM is about people, processes and ...

In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Microsoft announced today that it acquired Adxstudio, which sells web portals for the Redmond tech giant’s customer relationship management software, Dynamics CRM. “This acquisition will empower our ...

Workbooks CRM is an impressive all-in-one solution that combines robust functionality with ease of use and affordability. Its ...

David Thacher, general manager of global CRM for Microsoft Corp., used this week's DCI conference in San Francisco to position the company's .NET architecture for delivering Web services as a key ...

With the imminent release of its next-generation customer relationship management (CRM) suite, PeopleSoft Inc. is banking on the Web to change the way the enterprise handles customers. Written in HTML ...

Today we’d like to introduce to an interesting new CRM web application called Dashboard. The reason why I thought this was a worthwhile mention? Primarily because I’m a sucker for a clean UI, but more ...

While phone-based interactive voice response (IVR) systems are still the largest channel for customer interactions, self-service via the Web and mobile channels are quickly gaining ground, according ...

NORFOLK, Va.--(BUSINESS WIRE)--Dominion Dealer Solutions’ leading customer relationship management (CRM) and lead management systems, Autobase and Web Control TM, are now both Premium CRM products for ...