For evidence of this trend, consider CRM integrator Interchange Solutions. The Ontario-based company is currently testing its Maximizer Enterprise applications on Linux with an eye toward migrating ...

iBaan for CRM will feature "cross-enterprise" analytics to help customers really evaluate their business, said Don Brower, vice president of product marketing and strategic alliances for Baan. "Our ...

Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations rather than just sales. In September, the platform introduced a major upgrade ...

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...