Our customers tell us that exceptional customer experiences (CX) are paramount today. Smaller organizations, however, often need more resources to deliver on this. The good news is that artificial ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's ...

Of Mazda’s three most recent recalls, the most substantial involves the automaker’s relatively new CX-90 three-row SUV and freshly new CX-70 two-row SUV. Nearly 81,000 vehicles are affected by a ...

The incident highlights the profound reliance on IT infrastructure and underscores the urgent need for robust system resilience and contingency planning. The unprecedented global IT outage on the ...

SAP, the company traditionally known for its database-management, ERP, back-end enterprise software, continued its five-year foray into the world of customer experience software today. The company ...

Almost 31,500 units of the 2024 model year Mazda CX-90 and 2025 model year Mazda CX-70 have been hit with a safety recall stateside. Improper powertrain and engine control module software may result ...

Technology has provided us with several excellent driver safety aids but they’re still far from perfect. In the case of nearly 10,000 Mazda CX-90 SUVs, automatic emergency braking software might ...

STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...