The incident highlights the profound reliance on IT infrastructure and underscores the urgent need for robust system resilience and contingency planning. The unprecedented global IT outage on the ...

Our customers tell us that exceptional customer experiences (CX) are paramount today. Smaller organizations, however, often need more resources to deliver on this. The good news is that artificial ...

Almost 31,500 units of the 2024 model year Mazda CX-90 and 2025 model year Mazda CX-70 have been hit with a safety recall stateside. Improper powertrain and engine control module software may result ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that the full power of CXone is available as an EU Sovereign Cloud Platform. CXone is the industry leading CX cloud platform with ...

SAP, the company traditionally known for its database-management, ERP, back-end enterprise software, continued its five-year foray into the world of customer experience software today. The company ...

NICE’s latest CX AI innovation drives personalized employee augmentation for agents, supervisors, and CX leaders HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced the next ...

STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the 2024 CX Excellence Awards winners. The winning organizations were recognized for innovating with CXone and Enlighten to deliver ...

Technology has provided us with several excellent driver safety aids but they’re still far from perfect. In the case of nearly 10,000 Mazda CX-90 SUVs, automatic emergency braking software might ...

Starting price: No upfront pricing for SAP Sales Cloud. Key features: SAP Customer Relationship Management (CRM) and Customer Experience (CX) products are key components of SAP Business Suite and work ...

As customer needs grew more complex—spanning account assistance, retirement planning, and fraud resolution—BNH's service model revealed opportunities for improvement. Walk-ins disrupted workflows, ...