There's an old joke about customer service: A man dies and is given the chance to look at both heaven and hell before deciding which to choose. In hell, he finds a group of happy people having a feast ...

When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to fix outages. Some customers grappled with billing ...

Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service ...

In a recent poll of customers and their satisfaction with customer service cable and satellite providers have been ranked the lowest, dropping 3% since the first survey was performed last year. This ...

Time Warner Cable’s incoming chief executive wants to improve the pay-TV distributor’s relationship with its subscribers. Speaking Monday at the UBS Global Media and Communications Conference in New ...

The planned merger between Comcast Corp. and Time Warner Cable will combine two of the lowest-ranked companies in terms of customer service. Reuters Prepare to spend more time on hold. Opponents of ...