Last August, my best friend asked me how she could help her neighbor set her iPhone so she could answer it without picking it up. The neighbor had Multiple Sclerosis (MS), and had lost dexterity in ...

Call centers are embracing automation. There's debate as to whether that's a good thing, but it's happening — and quite possibly accelerating. According to research firm TechSci Research, the global ...

AI has already started replacing voice agents’ jobs. Now, companies are exploring ways to replace the existing computer-generated voice models with synthetic versions of human voices. Truecaller, the ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Truecaller’s AI Assistant offers features like automatic call answering, message taking, and spam detection. Users can now train the AI Assistant to answer calls using a digital clone of their voice.