How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're ...

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to ...