AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on ...

When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs. A goal much attuned to the ...

Smith agrees that compliance is major and the call center model does help monitor quality control. “Anyone who has been in this space for 10 minutes or four years knows that the licensing, the ...

In the world of contact centers (aka call centers), innovation is out there; it’s just not always immediately visible. One of the forces of innovation on the employment/employee side comes to us from ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

Should you outsource your call center to an offshore call center? Examining some strengths and challenges of implementing an offshore call center. Should you outsource your call center and implement ...

More and more call center jobs are headed for foreign shores these days, analysts say. But could an emerging staffing alternative – and technologies to match – keep a percentage of those around here?

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...