When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs. A goal much attuned to the ...

More and more call center jobs are headed for foreign shores these days, analysts say. But could an emerging staffing alternative – and technologies to match – keep a percentage of those around here?

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

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Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...

Phone services, particularly call center customer services, have lagged behind the growth of the technology sector. As technology trends toward interactive and user-friendly interfaces, phone-based ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

ANNAPOLIS, Md.--(BUSINESS WIRE)--Today, JPMorganChase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a 90-mile radius of Baltimore ...

Forty local military spouses join JPMorganChase’s newest Virtual Call Center cohort “In Maryland, our military families aren’t just appreciated – they’re necessary,” said Maryland’s First Lady Dawn ...