Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

The rise of AI-powered digital tools has convinced some companies that almost every customer service interaction can be automated. But research has shown that mass automation cannot replace ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...