California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

Michelle Lau has learned to expect the abrupt silence that comes, like clockwork, after seven minutes of waiting on hold. Trying to get through to the Alorica call center for help with her ...

DENVER — Out-of-staters are making Coloradans mad in a new way. The Colorado Department of Labor and Employment (CDLE) hired a Florida-based call center in April to help with unemployment questions.

Jersey City is taking major steps in addressing shortcomings at its beleaguered 911 emergency call center, hiring 20 people to raise both woefully short staffing levels and employee morale. New Local ...

HONOLULU (KHON2) — Hawaiian Airlines is asking for customers to be patient if they have been having trouble logging into their Hawaiian Airlines account or getting through to the call center. The ...

Jun. 12—Hawaiian Airlines said today that it has fixed performance issues with its website, but that some customers are still experiencing lengthy hold times and busy signals at the call center. The ...

AUSTIN (Nexstar) – Imagine showing up to a job where you know that almost 75% of what you do will fail someone. What if a fireman failed to help someone in three out of four fire calls? What if a ...