When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day ...

For call center workers, however, SoftVoice could be a critical tool to help them stay sane at their jobs. But some callers might be unhappy knowing their voices are being changed. It's currently ...

MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center. This secure, ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

Spoken Communications, a provider of speech recognition software for call centers and the like, announced today that it has picked up $4 million in its most recent round of funding to help promote its ...