Poor customer experiences with call centres are being blamed on badly designed software tools, which are hampering the performance of the workers. Call centres have been told by one expert that they ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

PARIS, Oct 5 (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new ...

AI chatbots are transforming India’s $283-billion tech sector, replacing call-centre workers and redefining the nation’s role ...

Victoria's triple-0 dispatch software fails due to a power outage, forcing operators to take notes with pen and paper.

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Call centre software company Aircall has raised a further $120 million in funding from investors including Goldman Sachs Asset Management, lifting its valuation to more than $1 billion. PARIS, June 23 ...

PARIS, June 27 (Reuters) - Aircall, the call centre software company valued at around $1 billion, said it had exceeded $100 million in annual recurring revenue, and planned to expand in Singapore and ...

A massive cyber fraud operation masquerading as a legitimate BPO has been dismantled in Bengaluru, with 16 individuals ...

Pune: Police on Wednesday raided an illegal call centre allegedly operated from three shops in a commercial building in ...