With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Poor customer experiences with call centres are being blamed on badly designed software tools, which are hampering the performance of the workers. Call centres have been told by one expert that they ...

PARIS, Oct 5 (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new ...

PARIS, June 27 (Reuters) - Aircall, the call centre software company valued at around $1 billion, said it had exceeded $100 million in annual recurring revenue, and planned to expand in Singapore and ...

In the UK, the financial services industry employs some 18% of total call centre agents, who handle hundreds of millions of calls each year. The average costs to manage a call are estimated to be ...

Worker answering calls. — Image by © Tim Sandle. Worker answering calls. — Image by © Tim Sandle. Working in a call centre is the modern equivalent of Taylorist ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

ATG (Art Technology Group, Inc., NASDAQ: ARTG) the software provider behind the most consistent and relevant marketing, commerce, and service experiences, today announced that Ingenico, the world ...

Call centre software company Aircall has raised a further $120 million in funding from investors including Goldman Sachs Asset Management, lifting its valuation to more than $1 billion. PARIS, June 23 ...