8×8 is a one of the best providers across our in-depth VoIP research. We found that the 8×8 Work system provides a lot of functionality for medium-sized and large businesses, thanks to a huge ...

“There is a need for a system and method for identifying high business value inbound callers at a call center during a time period in which inbound callers are awaiting connection to an agent.

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...

When tragedy strikes, calling an ambulance or police as quickly as possible can be a matter of life and death. Staffing issues continue to plague 911 call centers, but with the helping hand of ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.