“There is a need for a system and method for identifying high business value inbound callers at a call center during a time period in which inbound callers are awaiting connection to an agent.

SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the launch of Adaptive AI––a new capability of Hiya Protect that marks the industry’s first self-learning ...

8×8 is a one of the best providers across our in-depth VoIP research. We found that the 8×8 Work system provides a lot of functionality for medium-sized and large businesses, thanks to a huge ...

When tragedy strikes, calling an ambulance or police as quickly as possible can be a matter of life and death. Staffing issues continue to plague 911 call centers, but with the helping hand of ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

AI technology will help 9-1-1 agencies cope with call volume spikes and staffing shortages DALLAS, June 16, 2023 /PRNewswire/ -- Carbyne today announced it is adding a revolutionary, new Call Triage ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

After multiple failures of the decades-old 911 emergency call system over the last year, New Orleans officials recently celebrated long-planned upgrades to a new, cloud-based system that allows ...

In the event the predictive model classifies the identified customer into the second value group, the call management system routes the identified customer to a second call queue for connection to one ...