MARKHAM, Ontario--(BUSINESS WIRE)--Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a global leader in business communication solutions, has partnered with Sphinx Medical Technologies, an ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Even with improved network technologies, managing the quality of service (QoS) in real-time communication (RTC) systems has been challenging. Traditional methods often fall short in swiftly adapting ...

Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a global leader in business communication solutions, has partnered with Sphinx Medical Technologies, an innovator in AI-based healthcare call ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational efficiency, ...