Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the launch of Adaptive AI––a new capability of Hiya Protect that marks the industry’s first self-learning ...

ISLAMABAD: Pakistan has launched a new digital monitoring system aimed at improving transparency and efficiency in passport ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Knightscope, Inc. [Nasdaq: KSCP] (“Knightscope” or the “Company”), an innovator in robotics and artificial intelligence (“AI”) technologies focused on public ...

Interior Minister Mohsin Naqvi on Monday inaugurated a state-of-the-art monitoring system at the Directorate General of Immigration and Passports in ...

Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. If you’ve ever checked your phone’s call history to see when ...