New technology helps call centers prevent data breaches, ensure PCI and HIPAA compliance, and protect customer privacy in real time. With Business Processing Outsourcing and call centers handling vast ...

The Social Security Administration (SSA) plans to address growing waiting times on hundreds of thousands of daily calls by incorporating artificial intelligence. In an interview with CBS News on ...

New York City — Frank Bisignano, commissioner of the Social Security Administration, told CBS News that he believes technology, and specifically artificial intelligence, could be the key to improving ...

Here's how to find an effective, affordable security system for your business.