After a storm knocked out The Florida Panthers’ aging phone system, the team’s IT group launched a complete system overhaul. Wylie Wong is a freelance journalist who specializes in business, ...

I started in tech with IBM’s old Telephony division Rolm Systems and my last days in that division were in the Competitive Analysis section working on positioning followed by future technology. We ...

In one room of the Purdue Technology Center of Northwest Indiana, phone IT professionals from as far away as France and Costa Rica are nearing the end of a two-week advanced class on the CISCO phone ...

Jeff is tasked with separating the “gee whiz” factor from the truly useful when it comes to the latest tech gadgets, and oh, he holds a Ph.D. in physics. He currently works as the supervisor of ...

Office phones have come a long way in a relatively short time. With the introduction of Internet Protocol phones, new features make those devices more akin to computers than simple phone systems.

Three years after a plan to buy a Cisco Systems telecommunications package for Niagara County government fell apart when a local vendor complained of alleged bid-rigging, the County Legislature has ...

Cisco Systems on Monday jazzed up its Internet-based phone technology with new Web surfing and speech recognition features, the latest effort by the networking giant to make old phone systems obsolete ...

Some organizations consider taking the plunge off PBX platforms into IP telephony as being pretty daring, but that’s nothing compared to what Sam Houston State University (SHSU) is doing. The south ...