What’s a client care program? It’s a value added, after care program in a service-based business. These programs often include access to future services at a flat rate price for a set period of time.

Nearly 10 months after launching a program to enhance its relationships with clients, Cassels has seen positive feedback, improved client retention, and even something the firm wasn’t explicitly ...

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A criminal defence lawyer employed by Legal Aid Alberta filed a judicial review application against the organization, alleging its new policy of having managers listen in on lawyer-client interviews ...