It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

In the years I’ve been in business, I’ve come to find out that applying a few customer-focused principles to your company can edge you closer to success. Often, going the extra mile is the ultimate ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

Customer versus Client—What’s the Difference? I’m currently listening to E-Myth Mastery by Michael Gerber while driving to and from work. Michael shares the differences between a customer and a client ...

Customer acquisition costs are, well, costs; they are expenses. And in complex sales – especially sales of intangibles, like professional services – they can be exceedingly high, and difficulty ...

The Man in Green Marks 18 Years of Trusted Local Service Built on Personal Business Relationships Technology should make ...

Strictly defined, a customer is someone who buys goods or services from a store or business. The word "client" can also mean "customer," according to most dictionaries, but it has a separate ...