Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

Customer service is perhaps the most important part of a business’ success. After all, with no customers you have no business. But maintaining strong client relationships is a job within itself. Maya ...

In order for a business to continue to grow and prosper, retaining clients is a priority: Without repeat business—and the word of mouth it brings—it can be hard for a company to find long-term success ...

Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and Advisors in The Oracles, including Canva founder Melanie Perkins and clothing ...

HOUSTON--(BUSINESS WIRE)--Kraken, the only proven, end-to-end, cloud, data and AI platform for utility digitalization and transformation, has signed a five-year deal with Champion Energy Services, LLC ...