As a project manager, it’s your job to make sure that your client is happy and that his or her project is moving in the right direction. So it’s essential to make sure you have a strategy for ...

Q. I want to build some surveys that I can use with my clients to collect feedback and get some metrics. What is a good way to collect responses? A. Surveys are great for collecting information from ...

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

The importance of client satisfaction surveys, and a summary of what law firm clients say about the outside firms they use. Having designed and carried out midsize law firm client satisfaction surveys ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...