Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee ...

Enterprise Connect has a history of being the place for exciting contact center breakthroughs — and this year the excitement is back! The first big news this week is that Google has expanded Contact ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million ...

BOSTON--(BUSINESS WIRE)--NWN Carousel, the leading Cloud Communications Service Provider, has successfully deployed a fully-operational Cloud Contact Center for Florida’s Division of Emergency ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business applications and ...

As Key Bankcontinues to move its platforms and systems into the cloud, it's starting to report tangible results. Last year, the Cleveland, Ohio-based bank fully transitioned its contact center ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...