Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

All areas of the IT world are being impacted by the cloud, but the benefits are especially pronounced when it comes to the help desk and IT service management (ITSM) market. The cloud is an ideal ...

InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

The Cloud Desk connects you with knowledgeable Comcast Business Cloud Desk agents for consultation and recommendations on how to harness the power of cloud-based Software as a Service (SaaS) and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

While it's a bit spartan for non-IT professionals, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price. Since our ...

Zoho Desk offers great value with its strong features and competitive pricing. It has impressive customization options and AI capabilities. However, new users may find the initial setup and ...

SolarWinds Service Desk provides a robust ITSM solution that balances features with user-friendliness, with specific advantages in incident management and employee self-service. However, customers ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

So, when IT software provider Spiceworks, Inc. recently announced the release of its namesake cloud-based help desk software solution (which is available for free), Freshdesk seemed like the ideal ...

Shalin Jain embraced his love of tech early on, with five years of coding experience and three years of entrepreneurship under his belt by the time he left college. His tech odyssey started in his ...