A no-frills ticketing solution that's totally free ...

Wouldn't it be nice if your employees actually asked you this question before they went off and signed up for a cloud service or deployed a new app to a cloud platform? If they did ask would you know ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

While it's a bit spartan for non-IT professionals, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price. Since our ...

“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support ...

5 Tips For Choosing the Right Help Desk Solution for Your Small Business Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's ...

DevOps may have had some pretty great runs this 2012 and innovations in software engineering and the growth of Orchestrated IT are heavy contributors of what is set to be a momentous upcoming year for ...

Zendesk, the cloud-based help-desk software provider, has launched a dedicated European headquarters in the heart of London. The company was founded initially from a small Copenhagen loft in 2007, and ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...