LiveVox, a provider of cloud contact center solutions, today announced the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...