Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

PARIS--(BUSINESS WIRE)-- CA Technologies (NAS: CA) today announced that Coreye, a specialist in hosting and managing strategic applications, is using CA Nimsoft Monitor to enhance the service quality ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

A digital transformation is more than just moving things to the cloud and externalizing resources for more flexible consumption. Choosing your cloud service provider (CSP) is almost like marriage. The ...

AWS has taken its partnership with the Australian Government’s Digital Transformation Agency (DTA) to the next level. The two have signed a new Whole-of-Government agreement, making it easier for ...