The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

NWN, one of the top cloud-based VoIP and Unified Communications (UC) providers in the country, has stepped up its march to be the "phone company of the future" by acquiring Collabramind, LLC, a small, ...

CHENNAI, India--(BUSINESS WIRE)--ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India, today ...

Transaction Network Services (TNS) today announced the launch of TNS Hosted Cloud Connect, a scalable, purpose-built cloud communications platform that enables providers to transform legacy on-premise ...

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ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

Call center software startup Aircall SE hit unicorn status today after raising $120 million in a late-stage funding round, just 13 months after it raised just over half that amount. The Series D round ...