Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The MarketWatch News Department was not involved in the creation of this content. BOSS Solutions, a leading provider of IT Service Management (ITSM) and help desk solutions, is proud to announce the ...

Customer service software provider Zendesk is betting big on conversational business solutions and the power of peer-driven communities to help its subscribers offer more comprehensive and engaging ...

CONSHOHOCKEN, Pa., May 2, 2019 /PRNewswire/ -- Razor Technology, an award-winning end-to-end IT and cloud solutions provider, today announced a series of next-generation improvements to its ...

Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The new facilities in Dubai and Abu Dhabi will host more than 100 cloud‑based solutions from Zoho’s two main brands, ...

“Reprints Desk built its reputation for service and support in document delivery, arguable one of the most difficult categories to get right within the information industry,” said Scott Ahlberg, chief ...