Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

This payment processor, one of the largest in the U.S., turned to an IVR system hosted by Corvisa when traditional offerings didn't pass muster. If you ever pay your bills via phone, then perhaps ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

Cloud PBX is an internet-based virtual PBX system that routes and manages calls. Learn how it compares to on-premises PBX and find cloud PBX providers.

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Alexandria Technical & Community College in Alexandria, Minn., recently switched from a traditional, on-premises phone system to a cloud-based phone system that allows instructors and staff to make ...

In iOS 18, Apple's Notes and Voice Memos apps get a new audio transcription feature. Here's everything you need to know about the different types of audio transcription, how they compare, and what ...