Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...

Comcast has been the subject of some highly public customer service disasters in recent months, but the negative publicity and general dislike for the company from consumers has had little impact on ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a ...

I hope congress is ready for this. If they thought that getting straight answers out of the NSA, or keeping the CIA from helpfully editing their torturing investigations, was a challenge they might ...

SEATTLE (AP) — The state of Washington announced Thursday that it is expanding a lawsuit against cable and internet provider Comcast and accusing the company of discarding recorded customer service ...