Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

SEATTLE (AP) — The state of Washington announced Thursday that it is expanding a lawsuit against cable and internet provider Comcast and accusing the company of discarding recorded customer service ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

While the wireless business has three carriers, AT&T, Verizon, and T-Mobile, that operate their own networks, it also includes companies that rent space on those networks. Brands like Mint Mobile, ...

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...