We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

Makers of personal finance bot Trim have created a new bot to negotiate with Comcast and reduce monthly billing rates, the company told VentureBeat today. Last year, Comcast customer service was ...