References to Amazon’s Project Nessie are redacted extensively in the public version of the FTC complaint. The Federal Trade Commission’s antitrust lawsuit against Amazon alleges, for the first time ...

LAHORE: The Lahore Electric Supply Company (Lesco) plans to introduce a complaint management system through which consumers at large can lodge complaints about any issue related to the company. Under ...

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...