Incoming California State University Chancellor Mildred García has said she wants to prioritize accountability when she takes over operations of the 23-campus system. Good. She and other top ...

U.S. Representative Don Beyer (D-VA) on Friday held a press conference with Jeffery Smith, Vice President of Operations for the Eastern Region Helicopter Council (ERHC), and John Shea of the ...

SAN FRANCISCO (KRON) — The San Francisco Sheriff’s Office just made it a lot easier for disgruntled residents to lodge complaints against its employees. On Monday, The San Francisco Office of the ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

PORTLAND, Ore. (KOIN) – Some Portland property owners in underserved and gentrified communities are facing disproportionate amounts of property complaints from neighbors, and liens from the city ...

The Transportation Department has launched a new filing and processing system for complaints against airlines and travel agencies/ticket agents, which it says will substantially speed complaint ...

Getting a complaint to stick in Michigan’s mental health system isn’t easy, an MLive investigation revealed. In 2023, 73% of complaints were found to be unsubstantiated and never investigated any ...

Portland Fire & Rescue reported a large drop in 911 calls and dispatch response times over the Fourth of July weekend, as more than 4,300 people reported fireworks complaints through a new online form ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

The Department of Transportation announced an updated process for travelers to file air travel-related complaints. The agency said Wednesday, Aug. 13, that the change would make the resolution process ...