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When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help desk is ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

ISIS operates an around-the-clock "Jihadi Help Desk" to train terrorists and supporters in how to set up secure communications for the spreading of propaganda and planning of future attacks, NBC News ...

Breakthroughs, discoveries, and DIY tips sent every weekday. Terms of Service and Privacy Policy. After spending countless hours putting together a killer workstation ...

When you're managing your business, you will want office conditions to be perfect, not only to promote personal health among your employees, but also to promote productivity. It's important to have ...

PHILADELPHIA (CBS) -- A terrorist monitoring group has uncovered a 24/7 "help desk" run by Islamic State for jihadis who have tech questions. Cybersecurity is critical component of the ISIS movement, ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...