Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Major Hassles, Major Payoffs No question computer telephony integration delivers big improvements in call center performance--if net managers avoid the pitfalls CTI: Those three letters make it all ...

谈JTAPI，首先得了解什么是CTI。CTI(Computer Telephony Integration)就是计算机电话集成技术，它是目前国内正火的呼叫中心热潮的核心技术。JTAPI主要是为CTI技术服务。JTAPI(Java Telephone API)是一套专门为JAVA语言提供的与电话应用相关的程序接口，它定义了一组跨平台、跨 ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

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LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

Data from this 1997 study projects a startling disparity in hardware and software sales for computer telephony over the next few years. This reflects the subsuming of currently separate hardware ...